Overview of FreePBX Applications
FreePBX formerly AsteriskNOW delivers a rich ecosystem of commercial and open source modules that transform any PBX installation into a fully featured communications hub. Each application extends core telephony functions with intuitive interfaces advanced controls and enterprise grade reliability. Below is an in-depth exploration of the best applications available for FreePBX.
Core Telephony Enhancements
EndPoint Manager
- Automated Provisioning of hundreds of IP phone models with one click
- Template Management for custom settings per extension group
- Bulk Firmware Upgrades and rollback capability for risk-free updates
- Zero Touch Deployment via DHCP Option66 or cloud provisioning URLs
Conference Pro
- Dynamic Room Creation with PIN control and moderator privileges
- Moderator Controls include mute all record room and lock room features
- Local and Global Announcements for live updates during conferences
- High Density Support with multiple MN channels per server
Queue Metrics Pro
- Real-time Queue Monitoring via customizable dashboards
- Advanced Reporting on wait times abandon rates agent performance
- Wallboard Integration for on-screen alerts SLA breach notifications
- Historical Analytics exported in CSV PDF or XLS formats
Security and Backup Solutions
Fail2Ban Integration
- Automated IP Blocking after configurable failed login attempts
- Custom Jail Definitions for SIP SSH FTP and more
- Notification Module sends alerts on ban and unban events
- Whitelist Management for trusted IP ranges
Backup and Restore Module
- Scheduled Backups of configuration voicemail recordings and logs
- Remote Storage Options supports FTP SCP Amazon S3 and Google Drive
- Incremental and Full Backups minimize transfer times and storage use
- One Click Restore for rapid disaster recovery
Advanced Reporting and Monitoring
CDR Reports
- Call Detail Records with comprehensive filters on date time source destination
- Visual Charts for call volume trends cost analysis and agent performance
- Automated Email Distribution of daily weekly or monthly summaries
- Export Capabilities to CSV PDF and Excel formats
Realtime Monitoring Dashboard
- Live Extension Status view idle busy ringing on-call
- System Load Metrics CPU memory network utilization
- Call Flow Visualizer tracks in progress calls through IVR queues trunks
- Alert Thresholds configured for warnings on resource exhaustion
Unified Communications Features
User Control Panel UCP
- Drag and Drop Call Flow Designer for custom inbound routing
- Voicemail Management play download delete and forward by email
- Click to Call integration with browser based softphones
- Presence and Chat internal IM with buddy lists and status indicators
Visual Voicemail
- Graphical Inbox displays new urgent and saved messages
- Quick Actions single click playback delete or return call
- Transcription Services convert voicemail audio to text
- Email Notification with WAV or MP3 attachment
Comparison of Top Applications
| Application | Purpose | Key Features |
|---|---|---|
| EndPoint Manager | Device Configuration | Auto Provisioning Template Management Bulk Upgrades |
| Conference Pro | Audio Conferencing | Dynamic Rooms Moderator Controls Recording |
| Queue Metrics Pro | Call Center Analytics | Real-time Dashboards Historical Reports Wallboards |
| Fail2Ban Integration | Security | IP Blocking Automated Policies Notification |
| Backup and Restore | Disaster Recovery | Scheduled Backups Remote Storage Incremental |
| User Control Panel | Unified Communications | Voicemail Chat Click to Call Flow Designer |
Conclusion
FreePBX’s extensive marketplace of applications ensures that every deployment from small office to global contact center can be tailored for maximum productivity security and reliability. Leveraging these premier modules unlocks advanced telephony features unified communications and robust management tools transforming your FreePBX installation into a world-class PBX powerhouse.
Be the first to leave a comment