Experience a new dimension of telephony excellence with 3CX Phone System From seamless CRM integration to advanced contact center solutions the ecosystem offers powerful applications designed to optimize communication workflows maximize productivity and elevate customer satisfaction to new heights
Superior Applications that Redefine Business Communication
3CX CRM Integration
- Overview Directly link inbound and outbound calls to business applications ensuring automated logging screen pops and click to call capabilities
- Supported Platforms Dynamics 365 Zoho Salesforce HubSpot SugarCRM
- Benefits Increased agent efficiency Reduced data entry errors Unified customer history
- Advanced Features Two way synchronization Custom call scripts Call outcome analytics
3CX WebRTC Softphone
- Overview Harness the power of WebRTC for flawless browser based calling with zero plugin installation
- Compatibility Chrome Firefox Edge Safari
- Features HD audio video conferencing Screen sharing Call recording File transfer
- User Experience Intuitive interface Drag and drop contacts Customizable layout
3CX Mobile App
- Overview Stay connected on the move with fully featured iOS and Android applications making and receiving calls via your office extension
- Push Notifications Instant alerts on missed calls voicemail and chat messages
- Security TLS SRTP encryption for voice and signalling
- Integrated Chat Group messaging Presence status File sharing
3CX Call Center Module
- Overview Transform operations into a high performance contact center with advanced routing and queue strategies
- Skills Based Routing Direct calls to agents based on expertise roles and availability
- Queue Management Callback requests Queue statistics SLA enforcement
- Reporting Historical data exports PDF reports Real time wallboards
3CX Analytics Dashboard
- Overview Gain deep insights through fully interactive analytics with real time and historical reports
- Custom Widgets Heat maps Service level gauges Call distribution charts
- Drill Down Filter by date extension agent call outcome
- Alerts Threshold notifications via SMS email or chat
Comparison at a Glance
| Application | Core Function | Ideal For | Key Highlight |
|---|---|---|---|
| CRM Integration | Automated Call Logging | Sales Teams | Screen Pop Presentations |
| WebRTC Softphone | Browser Calling | Remote Workers | No Installation |
| Mobile App | Mobile Connectivity | Field Staff | Secure Push Alerts |
| Call Center Module | Queue Management | Contact Centers | Skills Based Routing |
| Analytics Dashboard | Performance Insights | Managers | Real Time Analysis |
Maximizing ROI with 3CX Applications
Experience tangible benefits such as reduced call handling times improved first call resolution and higher conversion rates by integrating these powerful modules into your 3CX Phone System environment
Conclusion
Tailor your telephony ecosystem using the full suite of 3CX applications for seamless CRM connectivity robust contact center capabilities and insightful analytics ensuring your organization meets and exceeds communication objectives
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